FAQ

Imperial Shop is your trusted provider of home comfort solutions. We specialize in a wide range of products including air conditioners and coolers, fireplace accessories, heating solutions, evaporative coolers, baseboard heaters, and various home comfort accessories and parts.

Our customers are homeowners and property managers seeking reliable heating and cooling solutions. They value quality home comfort products, from essential air conditioner parts to fireplace accessories, and appreciate our global shipping options for creating their perfect living environment.

We offer both complete air conditioning systems and individual parts. Our product range includes complete air conditioners and coolers, as well as dedicated sections for air conditioner parts and accessories to meet all your cooling needs.

Our fireplace collection includes fireplace accessories, fireplace logs, chimney and flue components, chimney brushes, chimney cowls, chimney liners, roof flashing, and firewood. We provide everything needed for fireplace maintenance and enjoyment.

Yes, we have a dedicated section for evaporative cooler parts and accessories, ensuring you can maintain and repair your cooling systems efficiently.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

While there’s no minimum order requirement, orders of $50 or more qualify for free shipping via EMS.

You will receive an order confirmation email immediately after placing your order. If you don’t see it in your inbox, please check your spam folder.

Orders typically process within 1-2 business days. During peak seasons, processing may take slightly longer, but we maintain our quick turnaround time to get your home comfort solutions to you promptly.

We offer two shipping options:
• Standard Shipping (10-15 days via DHL/FedEx) – $12.95
• Free Shipping (15-25 days via EMS) – Free for orders over $50

Yes, we ship to most countries worldwide. However, we cannot deliver to certain remote areas in Asia and other select regions. Our checkout system will automatically verify if we can ship to your location.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to your home.

You have 15 days from the date of receipt to initiate a return. Items must be in their original condition with all packaging intact. For detailed instructions, please visit our Returns Policy page or contact our customer service team.

Please contact our customer service team at [email protected] to initiate the return process. We’ll guide you through the necessary steps.

Contact us immediately at [email protected] with your order number and photos of the damaged item. We’ll work quickly to resolve the issue.

While creating an account makes future ordering easier and allows you to track order history, it’s not required for one-time purchases.

Please email our technical support team at [email protected] with details about the issue you’re experiencing, including the browser and device you’re using.