Term and Conditions

Last Updated: January 2025

Welcome to Imperial Shop! These Terms and Conditions govern your use of our website and services. By accessing outdoor-heatings.com and making a purchase, you agree to comply with these terms. Please read them carefully.

1. Introduction

Imperial Shop (“we,” “us,” or “our”) specializes in providing premium home comfort solutions, including air conditioning systems, heating equipment, fireplace accessories, and related products. Our goal is to ensure your complete satisfaction through reliable products and exceptional customer service.

1.1 Target Audience

Our products are designed for homeowners and professionals seeking to enhance their home environment with high-quality comfort solutions. We cater to customers in regions excluding Asia and certain remote areas.

2. User Obligations and Responsibilities

2.1 Account Registration

While not mandatory for browsing, account registration may be required for purchases. You agree to provide accurate and current information during registration.

2.2 Prohibited Activities

• Misusing product information or intellectual property
• Placing fraudulent orders
• Violating applicable laws and regulations
• Attempting to compromise website security

2.3 Age Restrictions

Certain products (e.g., Butane Lighters, Fire Starters) are subject to age restrictions. By purchasing these items, you confirm you meet legal age requirements in your jurisdiction.

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate product descriptions and images. However, slight variations may occur. All products are intended for residential use unless otherwise specified.

3.2 Product Availability

Inventory levels may change rapidly. While we update availability regularly, items may become unavailable after order placement. In such cases, we will notify you promptly.

3.3 Non-Returnable Items

4. Order and Payment Terms

4.1 Order Processing

• Processing Time: 1-2 business days (Monday-Friday, 9:00 AM – 5:00 PM EST)
• Order Confirmation: Sent immediately after purchase
• Shipping Confirmation: Sent with tracking information once shipped

4.2 Shipping Methods

Shipping Method	Cost	Delivery Time	Carrier
Standard Shipping	$12.95	10-15 business days after shipping	DHL or FedEx
Free Shipping	FREE (Orders over $50)	15-25 business days after shipping	EMS

4.3 Accepted Payment Methods

• Visa
• MasterCard
• JCB
• PayPal

4.4 Payment Security

All payments are processed through secure encrypted channels. We do not store your complete payment information on our servers.

5. Returns and Exchanges

5.1 Return Eligibility

• Returns accepted within 15 days of delivery
• Item must be in original condition, unused, with all packaging and tags
• Original receipt or proof of purchase required

5.2 Return Process

1. Contact customer service at [email protected] within 15 days
2. Complete the Return & Exchange Request Form
3. Receive return authorization and shipping instructions
4. Ship item to our return address within 5 business days
5. We process your return within 3-5 business days of receipt

5.3 Refund Information

• Credit Card/PayPal Refunds: 5-10 business days after processing
• Bank Transfer Refunds: 7-14 business days after processing
• Original shipping fees are non-refundable

5.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.). We recommend using trackable shipping with insurance.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Imperial Shop and protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

7. Liability Limitations

7.1 Product Liability

Imperial Shop’s liability for defective products is limited to the product’s purchase price. We are not liable for:

• Incorrect product installation
• Product misuse or modification
• Consequential damages arising from product use

7.2 Website Use

We strive to maintain website availability but are not liable for temporary unavailability due to technical issues beyond our control.

7.3 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, or supply chain disruptions.

8. Privacy and Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy. We collect only necessary information to process orders and improve your shopping experience.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States. Any disputes shall be resolved through good-faith negotiation. If unresolved, disputes may be submitted to mediation or the appropriate courts in South Burlington, US.

10. Policy Updates

We reserve the right to update these Terms and Conditions. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

Thank you for choosing Imperial Shop for your home comfort needs. We appreciate your business and are committed to ensuring your complete satisfaction.